T&C Networker Meeting – 21st April 2021

On Wednesday 21st April 2021 Clearstep Consulting will be hosting a T&C Networker meeting for T&C/L&D professionals across the industry.

Items on the agenda include:

  • How do firms train and demonstrate staff competency to appropriately recognise and respond to vulnerable customers’ needs?
  • The ongoing approach that firms take to ensure that Conduct Rules training remains relevant to staff and their roles.
  • How do firms measure and monitor the effectiveness of their managers to coach and assess?

If you are interested in attending please drop us an email at info@clearstepconsulting.co.uk.

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