On Wednesday 21st April 2021 Clearstep Consulting will be hosting a T&C Networker meeting for T&C/L&D professionals across the industry.
Items on the agenda include:
- How do firms train and demonstrate staff competency to appropriately recognise and respond to vulnerable customers’ needs?
- The ongoing approach that firms take to ensure that Conduct Rules training remains relevant to staff and their roles.
- How do firms measure and monitor the effectiveness of their managers to coach and assess?
If you are interested in attending please drop us an email at email@example.com.