T&C Networker Meeting – Wednesday 30th September 2020

At the end of September Clearstep Consulting hosted a T&C Networker meeting with T&C professionals from across the industry.

It was a great opportunity to discuss how  T&C frameworks have changed over the last 6 months in light of Co-vid and the management of the new people risks arising from working from home.

Also on the agenda was the training and competency of staff dealing with vulnerable customers and the approach to client remediation.

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